Returns & Exchanges

At the Billie Eilish Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn, unwashed condition.

3

Ship It Back

Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing