Frequently Asked Questions

Everything you need to know about your Billie Eilish official merchandise order.

How long will it take for my order to ship?

Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping can take 2-4 weeks depending on your location.

Can I return or exchange my items?

Yes, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and music products like vinyl or CDs may be final sale.

How do I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products sustainably made?

We are committed to sustainability. Many of our apparel items are printed on organic cotton or recycled polyester blends, and we utilize eco-friendly packaging whenever possible.

What should I do if my item arrives damaged?

If you receive a damaged or defective item, please contact our customer support team within 7 days of receipt with your order number and a photo of the damage to arrange a replacement.